Terms & Conditions

The room rate included all benefits below

• VAT and service charge
• Breakfast
• Tea, coffee, 1 bottle of mineral water in the room
• Free bicycles
• Wifi

*Note: Pets are not accepted into the resort.

Early check-in & Late check-out

(will be applied subject to room availability with details as below)

Check-in time: since 14:00

• Prior to 6:00: Full room charge
• 6:00 – 10:00: 50% room charge (including breakfast)
• 10:00 – 14:00: 30% room charge

Check-out time: by 12:00

• 12:00 – 14:00: 30% room charge
• 14:00 – 18:00: 50% room charge
• After 18:00 Full charge

For camping service: The time to receive the tent is at 16:00 and return the tent at 8:00 the next day.

Room Rates

• Room rates will fluctuate according to the time you book and are shown on the booking system of the website tulanlodge.com
• Room rate: Standard room is for two people. If guests want to stay more people in the same room, there will be additional charges as follows:
  • Mountain Bungalow: 600,000 VND/night/person
  • River Bungalow: 500,000 VND/night/person
  • Rural Homestay room: 400,000 VND/night/person.

Cancellation policy

– Flexible Price

• Deposit 50% of the total amount to secure your booking.
• This rate includes Breakfast, and other FREE services for in-house Guests.
• Deposit will be refunded if cancellation made 7 days prior to Check-in date.
• No refund of deposit if canceled less than 7 days before check-in date.
• In the event of a force majeure when the above cancellation deadline has passed, customers are allowed to postpone the Check-in date.

– Fixed Price

• Deposit 100% of the total amount to secure your booking.
• Discount 20% from the Flexible rate.
• This rate includes Breakfast, and other FREE services for in-house Guests.
• Service cannot be canceled or postponed. The deposit will not be refunded under any circumstances.
• In the event of a force majeure, the customer is allowed to transfer the service to another person.